Frequently Asked Questions
Everything you need to know about staying hydrated with VidrateTM.
How do I use VidrateTM Electrolyte sachets?
Simply mix one sachet with 500ml to 700ml of cold water. Shake or stir well until the powder is fully dissolved and enjoy the refreshing taste and hydration boost.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your hydration fix sooner.
Do you offer a subscription service?
Yes, you can subscribe to regular deliveries and save 15% on every order. You can choose your frequency and cancel or pause your subscription at any time through your account.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact our support team to initiate a return for any unopened boxes.
Are VidrateTM sachets suitable for specific dietary requirements?
Our electrolyte sachets are vegan-friendly, gluten-free, and contain no artificial colors or preservatives. They are also sugar-free, making them suitable for many dietary lifestyles.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your door.