Returns & Exchanges
We want you to be fully satisfied with your VidrateTM hydration experience, which is why we offer a 30-day return window for unopened and unused electrolyte sachet packs. If you are not happy with your purchase, our team is here to ensure a smooth and efficient resolution.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure the VidrateTM sachets are in their original, unopened packaging and securely place them in a shipping mailer or box.
Ship the Item
Affix the provided return label or address the package to our warehouse, ensuring you obtain a tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing